Product information
Ordering and Delivery:
Below, you’ll find an overview of our shipping costs per country, estimated delivery times, information about our courier services, and how you can track your order. Orders placed before 5:00 PM will be processed within 2 working days.
Processing Time:
Orders are processed and prepared for shipment within 1-3 business days.
Delivery Time:
Our estimated delivery time is 7-15 working days. Please note this is an estimate and may vary depending on location and potential customs delays.
Order Tracking:
Once your order has shipped, you will receive an email with a link to track your order. This allows you to easily monitor your order’s progress and estimated arrival.
Order Returns
- You have the right to return your order within 14 days of receipt.
- To arrange a return, please contact our customer service team at hello@palmas.life within this period.
- Return shipping costs are the responsibility of the customer, unless the item is defective.
- If the item is found to be defective, we will refund the shipping costs for its return.
Refunds
- Once we receive and inspect the returned products, we aim to process your refund within 5 business days.
- The refund will be issued to the original payment method used for the purchase.
Return Conditions
- Items must be returned in their original packaging with all accessories included.
- Products must be unused and in the condition they were received.
- Please ensure returns are packaged securely to prevent damage during transit.
Responsibility
- Palmas Life is not responsible for delays or damage occurring during the transit of returned items.
- We recommend inspecting your package within 24 hours of receipt and contacting us immediately if any issues arise.
Tips:
Palmas Life is not responsible for any delays or damage during transportation. We recommend checking your order within 24 hours of receipt and contacting us immediately if any issues arise.
Contact:
If you have questions about our shipping policies, please reach out to us at hello@palmas.life. We’ll do our best to respond promptly.
If you would like to find out more about this product please contact us.